Terms of Service

Last updated: January 2026

1. Acceptance of Terms

By accessing or using Agent Action Firewall ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Definitions

  • "You" means the individual or organization using the Service and any authorized users under your account.
  • "Seat" means a single named user account authorized to access the Service.
  • "Customer Data" means data, content, and configurations you submit to the Service.
  • "Service" means the Agent Action Firewall web application, APIs, and related services we provide.

3. Description of Service

Agent Action Firewall provides a security layer for AI agents, including:

  • Policy-based action control using OPA/Rego
  • Human approval workflows for sensitive actions
  • Tamper-evident audit logging
  • Usage limits and quotas

4. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

5. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose
  • Attempt to bypass security controls or policies
  • Interfere with or disrupt the Service
  • Reverse engineer or attempt to extract source code
  • Use the Service to transmit malware or harmful content
  • Share credentials or allow multiple people to use a single Seat
  • Use the Service to process regulated data (such as PHI or PCI data) unless we agree in writing

6. Compliance with Laws and Export Controls

You will comply with all applicable laws and regulations. You represent that you are not located in a country subject to U.S. embargoes or sanctions and are not on any U.S. government restricted-party list. You may not use the Service where prohibited by law.

The Service is offered only to customers located in the United States. We do not target or market the Service to users in the EEA, UK, or Switzerland at this time.

7. Subscriptions, Seats, and Billing

  • Subscriptions are billed monthly in advance and auto-renew each month unless canceled.
  • Seats are for named users. You must purchase a Seat for each named user accessing the Service.
  • Seat changes take effect on the next billing period and are not prorated.
  • You authorize us to charge your payment method on file for recurring fees.
  • Taxes (including VAT, GST, or similar) are your responsibility and may be added to invoices.
  • We may suspend or terminate access for non-payment or chargebacks.

8. Trial and Cancellation

We may offer a 14-day trial. If you provide a valid payment method, the subscription will automatically convert to a paid plan at the end of the trial unless you cancel before the trial ends. If you do not provide a payment method, you must subscribe to continue using the Service after the trial. Fees are non-refundable except as required by law.

9. User Responsibilities for Policy Configuration

You acknowledge and agree that:

  • You are solely responsible for the creation, configuration, testing, and maintenance of all policies (including Rego policies) used with the Service
  • You are responsible for ensuring your policies accurately reflect your security requirements and business rules
  • The Service evaluates actions based on the policies you configure; any errors, omissions, or gaps in your policies are your responsibility
  • You should thoroughly test all policies in a non-production environment before deploying them to production
  • You are responsible for monitoring policy decisions and adjusting policies as needed
  • The Service is a tool to assist with security controls; it does not replace comprehensive security practices, professional security advice, or human judgment

10. Intellectual Property and License

We own and retain all rights, title, and interest in and to the Service, including all software, documentation, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term for your internal business purposes and in accordance with these Terms. Except as expressly permitted, no rights are granted to you.

11. Feedback

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback without restriction.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • ACCURACY, RELIABILITY, OR COMPLETENESS OF POLICY EVALUATIONS
  • THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
  • THAT DEFECTS WILL BE CORRECTED
  • THAT THE SERVICE WILL DETECT OR PREVENT ALL UNAUTHORIZED OR HARMFUL ACTIONS

We do not warrant that the Service will meet your specific requirements or that policy evaluations will be free from errors or omissions. No advice or information, whether oral or written, obtained from us or through the Service shall create any warranty not expressly stated herein.

Enterprise customers may have specific SLA terms in their separate agreements that modify certain warranties.

13. No Professional Advice

The Service is a software tool and does not constitute professional security, legal, or compliance advice. You should consult with qualified professionals regarding your specific security requirements, regulatory obligations, and risk management strategies. We are not responsible for any decisions you make based on the Service's output or for any failure to seek appropriate professional advice.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES
  • WE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM: (A) ACTIONS TAKEN OR NOT TAKEN BY AI AGENTS USING THE SERVICE; (B) POLICY EVALUATION ERRORS, INCLUDING FALSE POSITIVES OR FALSE NEGATIVES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA; (D) ANY THIRD-PARTY CONDUCT OR CONTENT
  • OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED US DOLLARS ($100)

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Agent Action Firewall, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

  • Your use of the Service
  • Your policies, configurations, or data submitted to the Service
  • Actions taken by AI agents operating under your account
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your infringement of any third-party rights
  • Any claim that your policies or use of the Service caused harm to a third party

16. Data Ownership

You retain ownership of all data you submit to the Service. We do not claim ownership of your policies, audit logs, or agent configurations. You grant us a license to process your data solely for providing the Service.

17. Third-Party Services

The Service may integrate with third-party services. We do not control and are not responsible for third-party services, and your use of them is subject to their terms.

18. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics or pandemics, strikes, power outages, internet or telecommunications failures, cyberattacks, or actions or omissions of third-party service providers.

19. Suspension and Termination

We may suspend or terminate your access immediately if you breach these Terms, fail to pay, pose a security risk, or we are required to do so by law. Either party may terminate at any time by canceling the subscription. Upon termination, your access will cease at the end of the paid term. You may export your data before termination. We may retain audit logs as required for compliance purposes. The following sections shall survive termination: Disclaimer of Warranties, Limitation of Liability, Indemnification, and any other provisions that by their nature should survive.

20. Dispute Resolution

Any dispute arising out of or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award may be entered in any court of competent jurisdiction. The arbitration will take place in South Carolina, and the parties waive any right to a jury trial.

Either party may bring a claim in small claims court if it qualifies, so long as the claim is brought on an individual basis.

You may opt out of this arbitration agreement by sending written notice to legal@agentactionfirewall.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in South Carolina, and you consent to personal jurisdiction there.

You and Agent Action Firewall agree to bring any dispute in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Nothing in this section prevents us from seeking injunctive relief or equitable remedies in a court of competent jurisdiction to protect our intellectual property or prevent misuse.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, United States, without regard to its conflict of law provisions.

22. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new terms.

23. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

24. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

25. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

26. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Agent Action Firewall regarding the Service and supersede all prior agreements, representations, and understandings.

27. Contact

For questions about these Terms of Service, please contact us at legal@agentactionfirewall.com